Freshwell Health Centre aims to ensure that you receive the highest quality healthcare services. To help ensure this happens, we welcome your comments, compliments, concerns and complaints. To read our patient feedback information, please click here. If you wish to talk to us, please download and fill in one or our feedback forms (click here) and send it to us by one of the following methods:

Email: david.shedden@nhs.net

Phone: 01371 810 328

Post:

David Shedden

Practice Manager
The Freshwell Health Centre
Wethersfield Road

Finchingfield

Braintree

Essex

CM7 4BQ

We will ensure that your complaint is investigated thoroughly and as speedily as possible.  We will endeavour to resolve verbal complaints on the same day.

You will receive an acknowledgment of your written complaint within three working days.  We aim to complete any investigations and report back to you within ten days of receipt of your complaint, although, in some cases, more time may be required.

Please note that this email box is not monitored daily so do not use it for issues requiring an immediate response.